REGO MO DITSWE MAHLANGU

Drove sales growth and enhanced customer experience by designing and implementing customized retail solutions, optimizing store operations, and ensuring precise data management for A & D proprietary Spitz Limited.

• Developed and implemented customized retail solutions for clients, significantly enhancing customer experience and contributing to measurable sales growth.
• Optimized store operations through expert application of visual merchandising, inventory management, and customer service principles, improving efficiency and profitability.
• Maintained accurate records and reports, ensuring seamless data analysis and performance tracking for informed business decision-making.
• Consistently exceeded client expectations by delivering results-driven strategies on time, ensuring project success and fostering strong client relationships.
• Applied meticulous attention to detail and precision across all consulting phases, from store assessments to solution implementation, ensuring high-quality outcomes.

Provided exceptional customer service and technical support for Bytes People Solutions/Altron, consistently exceeding KPIs and demonstrating leadership in team management.

• Accurately captured and updated customer data, ensuring seamless service delivery and maintaining high data integrity for all client interactions.
• Consistently exceeded monthly Key Performance Indicator (KPI) targets, driving team success and contributing directly to operational efficiency and service quality.
• Resolved a wide range of device-related technical issues, including complex repairs and reconnections, significantly improving customer satisfaction and retention.
• Demonstrated leadership by effectively guiding colleagues and fostering collaboration to achieve shared team goals and enhance overall service performance.